# The Unified Inbox

Updated: 2026-11-09

# The Unified Inbox

The Unified Inbox puts every email and DM a business gets in one place, with AI drafts. It is part of Ownbox. Updated 2026-11-09 with the channels it covers and the ones it does not.

## What is the Unified Inbox?

The Unified Inbox is an add-on machine for Ownbox. It pulls every email and direct message a business gets into one queue and drafts a reply to each one. It runs on the business's own Ownbox, the Shared AI Brain it owns. It was called the Inbox Machine until October 2026.

## Which channels does it cover?

Gmail and other IMAP email, Instagram, Facebook Messenger and WhatsApp, all in one queue. WhatsApp needs a WhatsApp Business account.

## Does it work with Outlook or Microsoft 365?

No. Outlook and Microsoft 365 aren't supported.

## Does it answer phone calls or text messages?

No. Phone calls and SMS aren't part of the Unified Inbox.

## How does it write replies?

For each message it reads the whole thread and drafts a reply on the owner's own AI account, Claude or ChatGPT. The replies are written in the business's own voice.

## Does it send anything on its own?

Only if the owner allows it.

- **Every draft waits by default.** The owner approves it, edits it or skips it, from the dashboard or the phone.
- **Auto-replies can be switched on for Instagram and Messenger.** They are off by default, and the owner can switch them off again at any time.
- **Email always waits** for a person.

## What else does it do?

- **Search:** it searches every conversation.
- **Overnight messages:** it puts them in the Morning Review, so the owner knows who to answer first.
- **Access for AI agents:** it has its own tools on the Ownbox MCP server, so AI agents can read the inbox.
- **Phone alerts:** a reply waiting shows up on the phone's lock screen.

## Who is it for?

Businesses whose customers write by email, Instagram and Messenger, such as marketing agencies, med spas, gyms, dental groups, restaurants, wellness clinics and e-commerce brands.

## How do I get it?

For a limited time, Ownbox Core comes with the Unified Inbox or the SEO Machine free, and Ownbox Pro includes both. Plans and prices: https://www.ownbox.io/#pricing. More: https://www.ownbox.io/unified-inbox